Shipping policy
Shipping Policy
Order Processing
Most orders are processed within 1 to 3 business days.
Certain custom-produced products may require additional preparation time. When additional processing time applies, the expected timeframe will be displayed on the product page or communicated to the customer.
Tracking information will be provided after shipment when available.
Free Shipping
We offer free shipping to:
- United States
- Canada
- Australia
Shipping to other supported countries is available for an additional charge. The applicable shipping charge will be displayed before payment is completed.
Estimated Delivery Times
United States: 5 to 12 business days
Canada: 6 to 15 business days
Australia: 7 to 15 business days
Other International Destinations: 7 to 20 business days
Delivery times are estimates and may vary due to carrier operations, destination, public holidays, weather, or transportation circumstances.
Duties, Taxes and Customs Charges
The amount paid at checkout is the final amount payable for the order.
BrandsGateway ships international orders on a Delivered Duty Paid, DDP, basis where applicable.
Customers will not be charged additional customs duties, import taxes, or customs clearance fees after completing their purchase.
If an unexpected customs-related charge occurs on an eligible DDP shipment, contact us before making any additional payment.
Tracking
Tracking information will be sent to the email address associated with the order after shipment.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after placing an order, contact support@brandsgateway.net as soon as possible.
Lost or Delayed Packages
If tracking has not updated for an extended period or your package has not arrived within the expected delivery period, contact our support team.