Refund policy
Returns, Refunds & Exchanges Policy
14-Day Return and Exchange Period
You may request a return or exchange for any reason within 14 calendar days after delivery.
You do not need to provide a specific reason for a standard return or exchange.
Return Conditions
Returned merchandise must:
- Be returned in substantially the same condition in which it was received
- Include the original packaging where reasonably possible
- Include accessories or components supplied with the product
- Not show damage caused after delivery
How to Start a Return
Contact support@brandsgateway.net and provide:
- Your order number
- Your name
- The item you wish to return or exchange
- Whether you prefer a refund or exchange
Our support team will provide return instructions and the applicable return address.
Do not send a return to our corporate address unless our support team specifically instructs you to do so.
Return Shipping Cost
For standard returns or exchanges requested by the customer, return shipping costs are the customer's responsibility.
Damaged, Defective or Incorrect Products
If you receive an incorrect, damaged, or defective item, contact us as soon as possible.
When we confirm that BrandsGateway or the shipping process caused the problem, we will arrange an appropriate replacement, refund, or return solution without charging the customer for the correction.
Refunds
After receiving and reviewing an eligible returned item, we will process the refund to the original payment method.
Refund processing generally takes 5 to 10 business days after the return has been accepted.
Original shipping charges paid by the customer are not refundable for standard voluntary returns unless required by applicable law.
Exchanges
Eligible products may be exchanged within the same 14-day period.
Availability of replacement sizes, colors, or products depends on current inventory.