Frequently Asked Questions
Where is BrandsGateway based?
BrandsGateway is operated by SAVKON LOGISTICS LLC, a California-based limited liability company located in Hayward, California.
What products do you sell?
We specialize in premium and custom-produced wallets, belts, bags, footwear, accessories, and watches.
Do you ship internationally?
Yes. We ship to supported international destinations.
Do you offer free shipping?
Yes. Shipping is free to the United States, Canada, and Australia.
Will I need to pay customs duties?
No additional customs duties or import fees are expected on eligible DDP orders.
How long does shipping take?
Most orders require 1 to 3 business days for processing. United States deliveries generally take 5 to 12 business days after dispatch.
Will I receive tracking information?
Yes. Tracking information is provided after shipment when available.
Can I return my order?
Yes. Eligible purchases may be returned or exchanged within 14 calendar days after delivery.
Who pays for return shipping?
For ordinary returns or exchanges, return shipping is paid by the customer.
Which payment methods do you accept?
We accept major payment cards through Stripe and Amazon Pay.
How can I contact BrandsGateway?
Email: support@brandsgateway.net
Phone: +1 252 652 0066
Customer support is available 24/7.